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Shipping Questions
Please take the time and review the questions listed below. The solution to your inquiry may be available there. If you are unable to find an answer to your question, kindly complete the form at the bottom of this page to receive an answer to your inquiry via email.

How can I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package.

How long will it be before I receive my order?
For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
USPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number.

When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by USPS, you will also be able to click the "view package progress" link, and the updated tracking detail will be reflected.

Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
If you've just finished placing your order, please call us and we' ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.


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